EMAIL SPAM FILTER RESOLUTION!

If using Outlook:

Click on the action item you would like to perform. (deliver, whitelist, etc.)

You will be directed to the login page.

For the username please enter your full email address.

Click the button below that say “Create Password”

You will receive a temporary password email.

Once you login you will be able to change that password. Note: THIS LOGIN PAGE DOES NOT AFFECT YOUR EMAIL PASSWORD! THIS IS AN ADDITIONAL LOGIN.

You should be able to manage your SPAM.

 

If using Webmail:

This is where there is an issue. When you click on the action item you get a webpage that shows TEMPORARILY UNAVAILABLE.

This is due to the device thinking it’s a hack attempt but there is a work around.

When you open your SPAM email instead of clicking on the action item, open your web browser (Internet Explorer, Google Chrome, Firefox)

Go to https://Gw0.suite224.net that’s gw(zero)

For the username please enter your full email address.

Click the button below that say “Create Password”

You will receive a temporary password email.

Once you login you will be able to change that password. Note: THIS LOGIN PAGE DOES NOT AFFECT YOUR EMAIL PASSWORD! THIS IS AN ADDITIONAL LOGIN.

You should be able to manage your SPAM.

 

Cable Internet –

• Power, DS, US and Online lights should be lit solid (either yellow or green). “Link” light present. Before calling the help desk because off loss of connectivity, verify that the lights on the modem are in this state.

• If lights are normal and you still do not have connectivity, please try the following:

– Unplug both the modem and the router from the power for 30 seconds- Plug the Arris or Motorola modem in first

• Then plug in the wireless device and wait approximately 2 minutes, then check the internet connection.

If still no connectivity, you can also try the following:

– Try connecting directly to the modem, if possible. Unplug the power to the Arris, or Motorola modem first. Then unplug the ethernet cable from the router to your device and plugging that cord directly into the ethernet port on the Arris or Motorola modem depending on which one your have. Once you make this connection, plug power back into the modem.

If the above steps are not successful, please contact our help desk at (440) 593-7140.